FAQs

Contact Us

General

SwiftSpeed is build based on custom network infrastructure build from ground up using SwiftSpeed Appliances with lots of bandwidth and a mesh network of relay servers. SwiftSpeed uses custom protocols and proprietary route optimisation algorithms for real-time monitoring to manage and select the best route. Our services focus on creating the best connection possible for gaming. If you want the best online experience possible, then you need to use SwiftSpeed!

A VPN is a private network that extends across a public network and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network. VPN’s functionality is more towards ensuring secured connections while SwiftSpeed ensures real-time optimisation for applications through multi-pathing and intelligent routing.

SwiftSpeed is safe to use and we do not alter your IP address or change any of your unique identifiers. SwiftSpeed works hard to be compliant with all popular online games and stayed focus on improving the connection and experience for the gamers.

SwiftSpeed will help to:

  • Mitigate packet loss.
  • Mitigate ping spikes that occur from server overload.
  • Overcome inefficient path management by your Internet Service Provider (ISP).
  • We currently accept that following payment options via AppStore (Apple Pay) and GooglePlay (Google Pay).

    A ping measures the time taken to send a packet and receive a response (e.g. from the mobile to the game server or vice versa). Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination. This is often caused by network congestion or errors in data transmission. With SwiftSpeed, we can reduce the packet loss to as low as 0% and delays controlled within 250ms.

    SwiftSpeed currently support over 200 game titles including PUBG, Fortnite, Mobile Legends and many more! We try to support all popular games available to the public and even closed and open beta games when they become available. If your desired game is NOT supported by us, do drop us a ticket via support@conversant.tv and we will try to add it soon.

    SwiftSpeed is currently available in Indonesia, Malaysia and Singapore. We have more countries in the pipeline hence do keep a lookout!

    SwiftSpeed subscription license goes by per user license. You can use multiple devices for your single account, as long as the devices are not used at the same time with that account.

    Unfortunately, we do not offer refunds for SwiftSpeed. You may cancel your subscription at any time and your account will remain active for the subscription period you have paid for.

    You may contact SwiftSpeed support via support@conversant.tv

    Other components that impact your gaming experience include:

  • Your computer hardware
  • Your local computer settings
  • Any background programmes or activities that are kept running during your game (e.g. file downloads/ streaming)

  • However the actual game connection and network has the greatest impact on your connection performance.


    Account

    Yes, an account is needed to use SwiftSpeed. You can sign up for an account either via the website or mobile application.


    Usage

    For Mobile, simply launch the SwiftSpeed application and launch the supported game accordingly.

    Simply select the Accelerate tab in the app and you will be able to view the following:

  • Network Latency
  • Overall Improvement in %: The percentage is calculated for cross-country, and the improvement is measured based on the comparison between the SwiftSpeed Private Network and the public internet
  • Packet Loss Rate
  • SwiftSpeed can be turned off by exiting the application. When SwiftSpeed is exited, games will not be optimised.